Careers

 

Software Support Specialist

Job Description

Apero Solutions is growing and we are excited to add another software support specialist to our team in Edmonton. This individual will work closely with our existing support team to continue providing the support to our customer base.  We are excited to see what you can contribute to Apero and our continued success.

 

Position Summary

The software support specialist will provide client support for our Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) products.  This individual will play a primary role on Apero’s client support team and would focus on our client help desk assisting with logging, validating and resolving client issues.  The person in this role would actively participate in support team meetings and assist with the testing of new software releases, reporting issues as needed.

 

Software Support Specialist Tasks

  • First responder to client’s requests and answer questions about “how-to” use of business applications
  • Deliver exceptional service to our clients from initiation of support incident through to completion and communicating effectively with clients throughout the process.
  • Accurately maintain service orders, logs and documentation in accordance with policies and procedures
  • Provide training and documentation for trending issues.
  • Coordinate efforts with other teams and teammates to resolve issues quickly.
  • Perform root cause analysis for each issue, escalating as necessary.
  • Communicate priorities and issues to internal business units to manage service levels
  • Follow up to ensure issues are completely resolved to the user’s satisfaction
  • Maintaining a sense of urgency and ownership while working to resolve calls and improve the supplier/customer relationship

 

Requirements

A degree in Supply Chain Management and/or experience in a field related to ERP, accounting and warehouse operations.

Software support specialists should be highly organized individuals that work well in a team environment but also perform effectively on their own.

They must possess strong communication skills and be able to explain technical issues to non-technical clients.  In addition, they should have excellent analytical skills, the ability to troubleshoot and the ability to cultivate business relationships based on trust and professionalism.

 

This position is in Edmonton

Job Type: Full-time, Permanent

To apply, send your resume to resumes@aperosolutions.com

 


 

 

Progress Software Specialist / Programmer

 

Job Description

Apero Solutions is growing and we are excited to add another Progress Software Developer to our team in Edmonton. This individual will work closely with our existing development team to continue adding new features to our ERP software.  We are excited to see what you can contribute to Apero and our continued success.

  

Position Summary

Provide analysis, design and programming services in exposing 4GL/ABL procedures as web services.

4GL/ABL programming to extend ERP functionality.

 

Responsibilities

You will be required to take ERP business logic programs and convert them to web services for use/consumption by .Net web development team via Appserver.  This will require advanced knowledge in 4GL/ABL, XML, Open Edge 11 Appserver architecture.  The Ideal candidate will have a very strong understanding of all the Progress technologies and how best to leverage them, especially Appserver and writing web service 4GL / ABL procedures.

 

Technical Skills required

  • Advanced Progress 4GL/ABL programming with Progress Open Edge 11 Experience  (5+ Years)
  • Progress Appserver development (4+ years)
  • XML programming using 4GL/ABL/Appserver
  • Web Services and REST services programming technologies
  • SQL knowledge a Plus

Experience

  • Advanced Programming in Progress 4GL / ABL based applications (5 years)
  • Experience in writing 4GL/ABL procedures as web services to be consumed by .Net Client using Appserver or other clients. (3 years)

Essential Qualities

  • Strong analytical and problem solving skills
  • Detail Oriented
  • Excellent Communication Skills – Both Verbal and Written
  • Project management skills
  • Well Organized
  • Demonstrate the ability to consistently meet or exceed assigned targets and deadlines

Qualifications

  • Computer Science degree or equivalent, with proven Progress work experience (5+ years).

This position is in Edmonton

Job Types: Full-time, Permanent

To apply, send your resume to resumes@aperosolutions.com