Is Your ERP Holding You Back from the Benefits of E-Commerce?
It’s a reality that more people are shopping online for business and personal needs. Some people do it as they see it to be more convenient, others because they simply don’t have the time or opportunity to leave the office or home during normal business hours.
Your E-Commerce store is the solution to attain or keep this customer. That’s why it is important to build a smooth and convenient experience into your E-Commerce platform. The first step in this direction is to connect your E-Commerce with your ERP system.
Benefits of E-Commerce and ERP System Integration
1. Reduced errors
When you receive E-Commerce orders, do you have to export to Excel and then upload the data, or manually re-key the orders to get them into your ERP for processing? Do you have to manually download your inventory quantities and pricing into Excel or rekey these into your webstore?
These are more than time-consuming tasks; processes that are not automated also increase the likelihood of error. For example, if you are rekeying the orders, a shipping address may be entered incorrectly. The inaccurate display of inventory levels can lead to backorders. Ordered items might be incorrect, incomplete or missing.
2. Accurate available-for-sale (AFS) inventory numbers
When your E-Commerce is integrated with your ERP, you and your customers will always see accurate inventory levels. These levels are updated automatically with each sale or receiving transaction. No need to manually manage these updates within the e-Commerce or ERP. This will improve customer satisfaction, increase order fulfillment and reduce backorders. In turn, this increases your profit and ROI.
3. Maintain an Excellent Customer Experience
E-Commerce should not compromise the customer experience. When customers place their order, they should know whether it is in stock and available for shipping. Your system should also be able to automatically notify customers about the status of the orders and to let them track the delivery of those orders.
4. Grow your sales channels
When you integrate your E-Commerce with your ERP software, your entire business can work more efficiently. This integration facilitates the flow of all data— orders, inventory, shipping/tracking, and customers.
With all these enhancements to your operational efficiency, an E-Commerce ERP integration can keep you flexible enough to gain and maintain more customers online and offline.
The Right Integrated Solution
Integrations do more than keep you agile. They improve efficiency, productivity and profitability. At the end of the day, this will lead to improved relationships. Your employees and customers benefit when they have tools and resources that they can depend on. When you choose your next ERP, you will want to find a solution that integrates with your E-Commerce platform or offers one with their solution.
If you want a fully customizable solution that fits the unique needs of your business, look into Compass B2B E-Commerce. This unique E-Commerce platform is designed to simplify the order process for business-to-business (B2B) models.
Latitude ERP also integrates with common E-Commerce platforms like Shopify and Magento.